Shipping policy

  • 🚚 Shipping & Delivery Information

    We hope your shopping experience with Olivria to be smooth and worry-free. That’s why we offer global shipping with reliable logistics partners and clear delivery expectations. Please read below for everything you need to know about order processing, delivery time, shipping fees, and more:

    🌍 1. Shipping Coverage

    We currently offer shipping to most countries and regions worldwide.
    To check availability for your destination, simply select your country from the drop down menu at checkout or on the product page. The system will let you know whether delivery is available to your location.

    Countries List (sort of A-Z):

    Australia Israel Spain
    Austria Malaysia Sweden
    Brazil Mexico Switzerland
    Belgium Netherlands Thailand
    Canada New Zealand Turkey
    France Poland United Arab Emirates
    Germany Portugal United Kingdom
    Italy Saudi Arabia United States of America
    Iraq Singapore Vietnam

    🕒 2. Delivery Time = Order Processing Time + Shipping Time

    • The total delivery time is made up of:
      • Order Processing Time: Handling, packing, and dispatch
      • Shipping Time: The time it takes for the parcel to travel to you

    ⏱️ 3. Order Processing Time

    • General processing time: 5–7 business days
    • If your item is temporarily out of stock, our customer service team will contact you to offer an alternative or issue a refund
    • For orders containing multiple items, if one or more are out of stock, we will ship the available items first
    • Once your order is shipped, you will receive a shipping confirmation with your tracking number

    📦 4. Global Delivery

    No matter where you are, Olivria is committed to reaching you:
    US & Canada: 10-12 days
    MX: 13-20 days
    UK: 18-25 days
    EU: 18-25 days
    Australia: 15-20 days
    Oceania (New Zealand): 15-20 days
    Rest of Asia, Africa, Islands, etc.: 20-25 days
    Chile, Brazil (CNPJ/CPF/EORI number required): 20-25 days
    South America (Colombia, Peru, Argentina, 2DN Transit): 20-25 days
    Please allow an additional 3 weeks for preorder items beyond normal shipping times.

    💸 5. Shipping Fees

    Shipping fees are based on your order value:

    • Order value less than $129: Shipping Cost $12.98
    • Order value $129 or more: Enjoy Free Shipping!

    💡 Pro Tip: Shopping over $129? Enjoy Free Shipping — it’s the best value!

    ⚠️ 6. Important Notes

    • Delivery may be delayed during peak seasons, national holidays, customs clearance, or adverse weather conditions
    • Please double-check your shipping address and contact details before placing your order to avoid delays or return-to-sender issues

    Thank you so much for choosing Olivria. We're honored to deliver happiness to your doorstep — every time!

    With love,
    Olivria Team